Banzai Bet Customer Service
Our website provides customer support to address any inquiries. Assistance can be sought through email or online chat. Learn how to do this in the article below.
Customers can write to our email address at id@banzai.bet. It is essential to specify the subject so that our staff can understand the message’s essence. Here are the topics for which you can email us:
- Regarding account blocking;
- Questions about withdrawal or deposit;
- Use or redemption of bonuses;
- Availability of specific games.
Feel free to reach out for any questions. On average, response times may vary from 1 to 3 business days depending on the workload of our support service.
Live Chat
The online chat is available for both registered and unregistered customers. To open it, follow these instructions:
- Visit our website.
- Click on the three-bar icon in the upper right corner.
- Select the word “Support” with the headphone icon.
This will open our online support chat. Enter your question here, describing your problem. After that, provide your name and email address. This way, the message history won’t be lost and will be duplicated via email. Repeat your question, and within a minute, our representative will join the chat. You will receive a notification when the conversation begins.
If necessary, you can download the entire dialogue. Additionally, the chat now allows the inclusion of emojis to better express emotions to the support representative.
FAQ
What is the schedule for the online chat?
Our online chat operates 24/7 without weekends. You can describe your question for a quick response. Customers enter a live queue, so the feedback speed may depend on the system load.
Can emails to Banzai Bet include photos?
Yes. Customers can send us photos, screenshots, and even videos. We will review the question and accompanying material to provide the clearest possible answer.
Can I email you if I haven’t registered yet?
Yes. We communicate with potential customers and provide support regardless of registration status. This allows players to receive answers to questions related to creating a personal account.
Can I get a consultation through chat regarding payment delays?
Yes. The support service is ready to advise on payment matters, regardless of their status. This may involve the withdrawal of winnings or topping up the gaming balance.